• No Returns: All sales are final, except for damaged goods (see below).
  
   
• Exchanges: Defective items or products that are "dead on arrival" (DOA) are subject to the terms of the manufacturer's warranty and may be exchanged with prior approval by the manufacturer. Please note: We cannot accept packages for return if they are not complete or not in their original manufacturer's packaging.
  
   
• Damaged Shipments: If you receive a shipping carton that shows obvious damage and was delivered from a recognized commercial carrier such as UPS, FedEx, etc., then refuse the shipment and email us immediately. If upon opening a carton you discover concealed damage, contact us right away to arrange for an inspection. Email: Returns@f2audio.com
  
   
• Product Compatibility: F2Audio not responsible for product compatibility problems. Please contact the manufacturer for assistance.
  
   

Easy Steps for an Easy Return:

To exchange a "dead on arrival" or damaged product, just follow these simple procedures.

1. Obtain a Return Merchandise Authorization (RMA) number from F2Audio within 30 days of the invoice date.
   
    
2. Once your return has been authorized, we will email you the RMA# along with specific return instructions. The RMA number is valid for a period of 10 days. Open-item returns, returns received without a valid RMA #, or returns received more than 10 days after the RMA issue date will be classified as Overgoods and will be refused. RMA #'s cannot be extended or re-issued.
   
    
3. When you receive your RMA #, you will also receive an address to where your package MUST be returned. Shipping the product return to an address other than the one provided may cause severe delays in the return process.
   
    
4. Pack the item you are returning within a sturdy shipping carton to prevent damage. We recommend you insure your return shipment against loss or damage, and use a carrier such as UPS or FedEx that can provide proof of delivery. You are responsible for all shipping charges on returned items and any damages in transit.
   
    
5. Prominently display the RMA number on the outside of the package being returned. Note: Do not write on or apply any labels directly to manufacturer boxes or original product packaging surfaces.
    
6. Your refund will be issued once the returned product has been received and accepted. Shipping charges are not refundable.